RETURN POLICY

Original Paintings

Original paintings purchased from Holly Wiederkehr Art are unique, one-of-a-kind creations. As such:

  • Original artwork sales are final and not eligible for returns or refunds

  • Each painting is carefully inspected before shipping to ensure quality

  • Please contact us immediately if your artwork arrives damaged

Exchange Policy

We understand that art is a personal choice, and we want you to be completely satisfied with your purchase:

  • Exchanges may be requested within 30 days of the purchase date

  • The artwork must be returned in its original condition, packaging, and with proof of purchase

  • Customer is responsible for return shipping costs and insurance

  • Once we receive the returned item in acceptable condition, you may select another available piece from our collection of equal or lesser value

  • If choosing an item of greater value, you will be responsible for paying the difference

Store Credit

As an alternative to exchanges:

  • Store credit may be issued within 30 days of purchase

  • Store credit is valid for one year from the date of issue

  • Store credit may be applied to any available artwork or merchandise on our website

How to Request an Exchange or Store Credit

  1. Contact us within 30 days of purchase

  2. Include your order number, the item you wish to exchange, and your preferred solution

  3. Our team will respond within 5 business days with further instructions

Shipping Damage

In the rare event that your artwork arrives damaged:

  • Take photos of the damaged packaging and artwork immediately

  • Contact us within 48 hours of receipt

  • Do not discard the original packaging

  • We will work with you and our shipping partners to resolve the issue promptly

Custom Commissions

  • Custom commissioned artwork is non-returnable and non-exchangeable

  • We will work closely with you throughout the creation process to ensure satisfaction

Questions?

If you have any questions about our return policy, please contact us

This policy was last updated on 1/20/2025. Holly Wiederkehr Art reserves the right to modify this policy at any time.